['Privacy Policy\n\nWelcome to our online platform operated by BritLingua Tutors Ltd. Your privacy is important to us, and we are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This policy explains how we collect, use, store, and safeguard your information when you use our one-to-one language tutoring, group classes, exam preparation services, business English coaching, and conversational practice sessions.\n\nInformation We Collect \nWe collect personal information that you provide directly when you register, book a session, or communicate with us. This may include your name, contact details, date of birth, language proficiency, educational background, and payment information. We also collect usage data automatically through cookies and similar technologies to improve your experience on our site.\n\nHow We Use Your Information \nYour personal data is used to: \n- Provide, personalize, and manage your tutoring sessions and related services \n- Communicate important updates, scheduling information, and customer support \n- Process payments securely and prevent fraudulent transactions \n- Comply with legal obligations and regulatory requirements \n- Analyze and improve our services and website functionality\n\nLegal Basis for Processing \nWe process your data based on your consent, performance of a contract (such as tutoring agreements), compliance with legal obligations, and legitimate interests such as enhancing service delivery and security.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. We may share data with trusted service providers who assist in delivering our services, such as payment processors and IT support, who are bound by confidentiality and data protection standards. We may also disclose data if required by law or to protect our legal rights.\n\nYour Rights \nUnder GDPR, you have rights regarding your personal data, including: \n- Accessing the information we hold about you \n- Requesting correction of inaccurate or incomplete data \n- Requesting deletion of your data where applicable \n- Objecting to or restricting certain processing activities \n- Data portability for the information you have provided \n- Withdrawing consent at any time, without affecting processing based on prior consent\n\nTo exercise your rights, please contact us at the provided physical address.\n\nData Retention \nWe retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.\n\nData Security \nWe implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, and access controls.\n\nCookies and Tracking Technologies \nOur site uses cookies to enhance user experience, remember preferences, and gather analytical data. You have the option to disable cookies via your browser settings, though some features of the platform may not function properly as a result.\n\nChildren’s Privacy \nOur services are intended for users aged 16 or older. We do not knowingly collect personal data from children under this age without parental consent.\n\nChanges to This Privacy Policy \nWe may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be communicated through our site or other appropriate means.\n\nContact Information \nIf you have questions or concerns about your privacy or this policy, please contact us at: \n\nBritLingua Tutors Ltd \n45 Hanover Street, 2nd Floor \nEdinburgh, Scotland \nEH2 2PJ \nUnited Kingdom \n\nThank you for trusting our online platform with your language learning journey. We are committed to protecting your privacy and providing a secure and supportive environment.', 0.0012439999999999999, 'gpt-4.1-mini']